Jonathan Farrington

JULY 12, 2013

In this post, I want to cover just two issues which your company faces in retaining customers: • The true value of exceptional customer service. • Moments of truth. Looking around, it’s easy to see how many companies have developed customer service strategies using the telephone. Bon w/e a tous!

Customer Service 36

Customer Service Oracle Customer Airlines 36

Pointclear

APRIL 19, 2017

I travel a ton, and the Southwest Airlines 737 feels like my personal Sales Force One.” Mike is author of two of my favorite books: “ New Sales. And “ Sales Management. Sales is NOT customer service.”. Educate, add value, provide clarity, show ‘how to.’”. Simplified. ” Simplified. ”

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Conference Outbound Social Media PointClear 124

Jonathan Farrington

OCTOBER 17, 2011

How to Delight Customers – The “What” and the “How”. You may think the following statement is a “no brainer” but if that is the case, how come 80% of organizations around the world haven’t woken up to it yet? “ To be outstanding, organizations must deliver excellence in both material and personal service.

Customer 37

Customer Airlines How To Follow-up 37

Sales Hacker Training

MAY 29, 2020

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. According to a report by American Express , more than half of all Americans have scrapped a planned purchase because of bad service. How to create a crisis management plan.

Customer 89

Customer Social Media Twitter Churn 89