article thumbnail

How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The problem is priorities: a sales team’s priority, the thing they’re judged by, is having as many conversations as possible.

article thumbnail

AI in Sales Management…is just getting started

Sales 2.0

This is the first in a series of interviews with sales management subject matter experts, examining the current and future states of AI in sales. This first interview is with Oliver Churchill , the founder and CEO of Acuity Sales Decision Science. So how to improve that process? Those still matter! It’s everywhere.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Negotiate Pricing With Today’s B2B Buyers

SalesFuel

Non-monetary benefits, such as excellent customer service, should be discussion points. The goal is to identify a very high value benefit to the customer. Use your own research to demonstrate how your solution impacts their personal pain points. Prashanth recommends that you keep the conversation focused on value.

article thumbnail

How to Align Sales and Customer Service to Drive Higher Revenue

Selling Power

Be sure you’re maximizing the benefits of happy customers by aligning your sales and customer service departments with these six tips.

article thumbnail

How Sales Managers Undermine Price

The Sales Hunter

Sales managers without even trying are very good at taking profit right out of their company. They do this because of how they handle things with their salespeople who in turn offer customers discounts. When a sales manager places pressure, they need to do it with guidance as to how the salesperson should handle things.

article thumbnail

How to Apologize to A Client In Sales

SalesFuel

Although it’s never fun, responsible sellers know how important it is to apologize to a client when something goes astray. Additionally, they know how to apologize in an authentic way that ensures client satisfaction. Apologizing is an art form that is the backbone of customer service…” writes Rachel Cagle for SalesFuel.

Hiring 52
article thumbnail

How to Track and Drive Productivity for Remote Sales and Customer Service Reps in 2019

Sales Hacker

The remote sales force and customer service team is officially here. The rise in remote work has created new challenges and opportunities for managers tasked with leading geographically dispersed teams. Sales and customer service teams are not immune to these larger trends.