Engagement Experience fuels Customer Experience
Babette Ten Haken
OCTOBER 8, 2018
Like a chemical equation, is the desired reaction balanced and controlled? Let’s say we feel cozy and comfortable in our post-sale support roles, implementing what is sold. Now, they are left in the hands of everyone else in the organization who they did not meet, during the initial sale. Or, are we? That is scary stuff, folks.
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