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What is a contact center? How to create a successful contact center.

Apptivo

The primary focus is to offer superior customer support, provide customer service and assist them in sales. Contact centers include call centers and other customer contact channels such as emails, chatbots and social media. The organization can collect deeper insights from the data provided by the CRM solution.

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The Marketer’s Guide to Email List Segmentation

Zoominfo

List segmentation is exactly what it sounds like – the process of breaking up an email list into several smaller, more targeted lists. The point of list segmentation is to offer your customers and prospects a more personalized marketing experience. This data is key to understanding your customer base.

Segment 130
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How to Make the Most Out of NPS Survey Results

SugarCRM

But one of the major mistakes most businesses make is that they do not pay much attention to the customer feedback implementation process. Based on the completion of CRM events, your tailor-made surveys can be sent to those customers. If your score is below 0, the majority of your customers are your critics. Banking: 37.

Survey 30