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Role Of CRM In Travel And Tourism Industry

Apptivo

Travel and tourism have been a significant part of everyone’s life since the ancient period. The development in science and technology gave rise to a distinct travel and tourism industry. The travel and tourism industry is a developing industry. For instance, the industrial period saw a distinct shift in travel and tourism.

Tourism 97
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5 Ways To Improve Your Customer Retention Rate

Apptivo

Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business. In short, it decreases the customer churn rate. According to a study , 89% of companies state that excellent customer service plays a huge role in improving the customer retention rate.

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Can Distributors Reduce Price to Attract Customers?

Distribution Pricing Journal

That essentially estimated how sensitive your sales are to changes in price. The tourism industry is exceptionally elastic. Add Value Most distributors have created unique value-added services. You might have well-trained customer service or extended warranties. You might add kitting or special packaging.