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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Your clients have a revelation for you. Engage me to speak or conduct an interactive workshop at your next corporate or association event. It just could be that the key to creating more relevant and valuable customer retention scorecards is to become more externally-focused. Start moving one millimeter forward, today. Contact me.

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Do Our Professional Labels create Positive Customer Experiences?

Babette Ten Haken

Those accomplishments, honors, certifications, academic degrees in which we revel. Or, the biz card or professional profile on LinkedIn is full of marketing and sales spiel and lingo which appears light-hearted and almost self-deprecating, with pseudo-titles created for what they do. The awards we collect.