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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Once they consummate the sale, and the contract is signed, they hunt up their next deal. Then, post-sales customer support teams often find themselves in fire-fighting mode. Your clients have a revelation for you. They continue to do business with you and your organization based on the value of post-sales support.

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Do Our Professional Labels create Positive Customer Experiences?

Babette Ten Haken

Those accomplishments, honors, certifications, academic degrees in which we revel. Or, the biz card or professional profile on LinkedIn is full of marketing and sales spiel and lingo which appears light-hearted and almost self-deprecating, with pseudo-titles created for what they do. The awards we collect.

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Your Greatest Sales Tool (It’s Not What You Think…)

SalesProInsider

What do you need to accomplish in your sales efforts? From closing a sale, creating a lead gen campaign, sending a proposal…or even painting a room,; anything you need to get done is easier when you have the right tools…and use them correctly. I know this isn’t a home improvement blog, but this is also true in sales.