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Virtual Post Sale Client Abandonment is not a Novel Scenario

Babette Ten Haken

There’s nothing novel about virtual post-sale client abandonment. What is novel about this post-sale scenario, to you, is that now you have to sell virtually. Because what has not changed is that once a coveted contract is consummated, what is the next sales step? In spite of all your pre-sales assurances.

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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Once they consummate the sale, and the contract is signed, they hunt up their next deal. Then, post-sales customer support teams often find themselves in fire-fighting mode. Your clients have a revelation for you. They continue to do business with you and your organization based on the value of post-sales support.

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Do Our Professional Labels create Positive Customer Experiences?

Babette Ten Haken

Those accomplishments, honors, certifications, academic degrees in which we revel. Or, the biz card or professional profile on LinkedIn is full of marketing and sales spiel and lingo which appears light-hearted and almost self-deprecating, with pseudo-titles created for what they do. The awards we collect.

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Your Greatest Sales Tool (It’s Not What You Think…)

SalesProInsider

What do you need to accomplish in your sales efforts? From closing a sale, creating a lead gen campaign, sending a proposal…or even painting a room,; anything you need to get done is easier when you have the right tools…and use them correctly. I know this isn’t a home improvement blog, but this is also true in sales.

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The CEO Tour: What I Learned Walking in our Customers Shoes

OnePageCRM

New places, workshops, interviews, presentations…. I found that sales managers are the most positive people in the world. They are the buzzing centre of businesses and, as one customer put it, “ You’ll love a sales person until the day you fire them. ”. This trip was a revelation. This trip had plenty.

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The CEO Tour: What I learned Walking in our Customers Shoes

OnePageCRM

New places, workshops, interviews, presentations…. I found that sales managers are the most positive people in the world. They are the buzzing centre of businesses and, as one customer put it, “ You’ll love a sales person until the day you fire them. ”. This trip was a revelation. This trip had plenty.