Why Customer Experience Should Be Top of Mind for Sales Leaders
No More Cold Calling
APRIL 18, 2019
Usually, major airlines treat you like a number—unless you’ve flown zillions of miles with them—but this time, they made me feel like a real person. Most major airlines and other consumer businesses don’t recognize the power of a smile and a welcome. Image source: Tiffani Bova, “Future of Sales” report, Salesforce 2018.
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