Understanding the Sales Force

MAY 9, 2014

Ignored in all of these articles are those clients and companies that sell through channels. The channels are many, and include stocking distributors, brokers, retailers, VARs, agencies, partners, resellers, rep firms and more. Channel sales is quite different. This is more like traditional B2B sales.

Channels 221

Channels Retail Hotels Territories 221

Zendesk Sell

JANUARY 8, 2019

Luxury hotel company Ritz-Carlton (known for its high level of customer service) had a customer forget his laptop charger at one of their hotels — his charger arrived the very next day with a personal note from Loss Prevention before he even had time to notify the company. Utilize multiple channels of communication.

Customer Service 90

Customer Service Hiring Customer Hotels 90

Chorus.ai

MAY 17, 2021

Having originally arranged to meet in a hotel room, Michael astonishes Jan by taking Christian to Chili’s. Jan then watches while Michael completely ignores the sales pitch she wrote. Think back to Jim Halpert’s chart of Michael’s priorities in management: 80% distracting others, 19% procrastinating.

Motivation 96

Motivation Construction Call-back Commission 96

Sales Hacker

OCTOBER 27, 2020

How to build your pipeline [12:32]. I swam the morning of September 11th, on the rooftop pool of the Marriott Hotel that actually used to join the two towers at the lobby. I immediately got into sales management. So I got into sales management pretty quickly with EarthLink Wireless. Sam’s Corner [38:15].

Hiring 73

Hiring Inbound Outbound Lead Rank 73

Bigtincan

DECEMBER 8, 2021

Bigtincan is a highly customizable sales enablement platform designed to solve the most common enterprise content management problems and collaboration issues. Companies like AT&T, Thermo Fisher, Merck, ANZ Bank, Nike, Guess, Prudential, and Starwood Hotels have been Bigtincan’s clients since its inception in 2011.

Analysis 59

Analysis Collateral Telecommunications Sales Enablement 59