Sell Integrity

NOVEMBER 23, 2020

Some of the common issues we hear involve: Providing consistency across channels Overcoming employee complacency Finding new ways to connect with customers and accelerate service delivery Time and cross-training Consistent, effective coaching on customer-centricity. faster and increased customer lifetime value 1.6x

Strategy 117

Strategy Customer Loyalty Coaching 117

Sales and Marketing Management

JUNE 1, 2018

Stop selling products or services and start selling stories. Managers of sales and marketing teams are charged with coaching up individual team members, enhancing their skill sets and improving overall team performance. Telephone service is not the sexiest thing to sell. But where to begin?

Marketing 226

Marketing Telemarketing Scale Education 226

LeadFuze

JULY 25, 2021

It could coerce your current customers into telling others about your product and become lead generators (aka brand advocates), thus bringing the cycle full circle from new client, to happy client, to referral client. Mapping Your Customer Process. Now, let’s get into the nuts and bolts. Communication is the same way.

Lead Rank 124

Lead Rank Lead Scoring Top of Funnel Churn 124

Factor 8

AUGUST 8, 2019

Set the team up for efficiency with investments in demand-generation marketing, lead lists and data sources like ZoomInfo and Seamless + a quality dialer if it’s not already included in your toolset, and call recording for their ongoing coaching (I like Chorus , Gong , and ExecVision ).

Inside Sales 31

Inside Sales Hiring Lead Rank Top of Funnel 31

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. In Leah’s words, “having the customer experience built into the DNA of your organization is your magic key to success.”

Customer 67

Customer Churn Lead Rank Scale 67