Carew International

SEPTEMBER 4, 2018

4 Essential Ingredients for Effective Customer Service. Anyone tempted to downplay the importance of customer service need look no further than the PR nightmare playing out for Verizon Wireless in its handling of a data overage occurrence with the Santa Clara County Fire Department.

Customer Service 40

Customer Service Wireless Customer Face-to-face 40

Jeffrey Gitomer

JUNE 30, 2011

Wireless Retail Sales News – July Issue says: July 19, 2011 at 10:40 am. [.] Customer Loyalty. Overcoming Objections. Filed Under: Attitude , Leadership , Sales Tagged With: attitude training , gitomer , how to sell , Jeffrey gitomer , jefrrey gitomer , leadership , sales skills , selling value. Trackbacks. … [.].

Hiring 234

Hiring Social Media Wireless Loyalty 234

Carew International

SEPTEMBER 4, 2018

4 Essential Ingredients for Effective Customer Service. Anyone tempted to downplay the importance of customer service need look no further than the PR nightmare playing out for Verizon Wireless in its handling of a data overage occurrence with the Santa Clara County Fire Department. Outside-the-box solutions.

Customer Service 41

Customer Service Wireless Customer Policies 41

SMEI

DECEMBER 20, 2022

This should involve identifying the key areas of your business that you want to transform and setting specific goals and objectives for each area. Engage key stakeholders: Successful digital transformation requires buy-in and support from key stakeholders, including leadership, employees, and customers.

Trends 23

Trends Social Media Marketing Airlines 23

Lessonly

SEPTEMBER 20, 2018

So, how do high-performing customer service teams listen to their people, identify successes and challenges, and accurately assess their team’s training needs? And while we’re in one of—if not the fastest—moving industries in wireless, we’ve had some antiquated processes that we self-recognize.

Customer Service 22

Customer Service Training Customer Wireless 22

Apptivo

JUNE 15, 2022

Ease of purchasing that makes life easy to the customer. Great customer service that builds trust and instills confidence in the brand. While CRM systems are not solely responsible for a great customer experience, they play an important role in ensuring that customers get a good experience throughout the customer journey.

CRM 52

CRM Software Software Benefit 52