The Importance of Call Dispositions & How to Leverage Them in Reporting
ExecVision
JUNE 13, 2019
The workflow looks like this: Receive inbound call or make outbound call. Optionally, if you have conversation intelligence software, request coaching on the call. Gatekeeper. Inbound Lead Follow-Up. Connected – Gatekeeper or Future Follow Up. Gatekeeper (Admin, S/B, Other Person). Have conversation.
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