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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And the first notification of these gaps are – yup you guessed it – “uncovered” during periodic customer satisfaction, experience and loyalty surveys. Your clients have a revelation for you. You know what I am talking about.

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Do Our Professional Labels create Positive Customer Experiences?

Babette Ten Haken

Those accomplishments, honors, certifications, academic degrees in which we revel. Did you know that my keynotes and workshops are tailor-made for the professional peacocks in your life? Are we a bit too devoted to and obsessed by our professional labels? The awards we collect. The Top List of This or That we are on.