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Taking Customer Service from Cost Center to Profit Center

Sales and Marketing Management

retail, restaurants, medical devices, chemicals), I consistently find that what creates loyalty is the absence of perceived risk. Let me illustrate this with some analysis we did a few years ago for an internet retailer: I surveyed approximately 1,000 respondents who had placed an order with our client in January 2014.

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Sales middle managers – what motivates them the most?

Sales Training Connection

Sales Middle Managers. The Becker Hospital Review which shared the results of a 2014 Insigniam study that focuses on middle managers. Although all of this was not related specifically to front-line sales managers , we thought the tale was right on the money for that pivotal job. ©2014 Sales Momentum, LLC.

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League Leaders: An Interview with Justin Gauthier

Closer's Coffee

I built my career from there and got into sales in around 2012 and moved to Houston around that time. I knew that I had to have the technical background in order to do well in sales. What is your general perspective around sales reps pushing content on their personal feeds? They then transferred me to the US in 2010.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

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Sales Training Article (SBI) - So What Can I Sell You?

Customer Centric Selling

Sales Training Article: So What Can I Sell You? By Joel McCabe, Sales Benchmark Index (SBI) I recently had coffee with a friend of mine, Max. Max shared a telling story that is applicable to most of us in sales. As a next step, he began contacting major US chemical companies for assistance. His research was unsuccessful.