Sales and Marketing Management

DECEMBER 14, 2020

Author: Paul Nolan Nick Kavadellas is thankful for golf, not only because he’s enjoyed playing it for years, but also because it is one of the few face-to-face selling tools he has continued using during the COVID-19 outbreak. The shift to less face-to-face interaction with customers and prospects isn’t a 2020 development.

Outsourcing Services 279

Outsourcing Services Face-to-face Travel Lead Rank 279

Sales and Marketing Management

DECEMBER 14, 2020

Author: Paul Nolan Nick Kavadellas is thankful for golf, not only because he’s enjoyed playing it for years, but also because it is one of the few face-to-face selling tools he has continued using during the COVID-19 outbreak. The shift to less face-to-face interaction with customers and prospects isn’t a 2020 development.

Demand Generation Targets 120

Demand Generation Targets Outsourcing Services Face-to-face Travel 120

Mereo

JANUARY 27, 2021

How do you avoid a failure like the Airbus 380 , where the strategy for a jumbo airliner may have been sound if the organization could have overcome its unaligned, disjointed organizational dynamics and executed key parts of the plan effectively? A major lack of validation. Is there a system to track usage and billing?

Strategy 88

Strategy Airlines Decision Maker Case Study 88

Hubspot Sales

MARCH 15, 2019

We're losing more than we're gaining for the first time since those statistics have been tracked, and the crossover coincided with the recession of 2007-2009. Source: Capterra. According to the U.S. Census Bureau, the overall number of business applications began to recover in late 2009 and has been trending up for the past ten years. That's good.

Outsourcing Services 145

Outsourcing Services Scale Lead Rank Lead Scoring 145

Tony Hughes

FEBRUARY 28, 2018

This is an unlikely but true story about iconic brands being protected by an amazing airline captain , the power of social media, and how to create customer-centric culture. The largest passenger airliner in the world was severely degraded and had probably lost 50% of system networks and 65% of the aircraft’s roll control.

Airlines 54

Airlines Engineering Transportation Call-back 54

Sales Hacker Training

MAY 29, 2020

What’s your customer service horror story? The one that made you swear off a company for good. The customer service that was so bad, no discount or Black Friday deal could entice you back. According to a report by American Express , more than half of all Americans have scrapped a planned purchase because of bad service. 41 billion !

Customer 89

Customer Social Media Twitter Churn 89