Partners in Excellence

NOVEMBER 1, 2017

Decades ago, Tom Peters and Bob Waterman articulated the concept of MBWA–Management By Wandering Around in their classic book, In Search Of EXCELLENCE (Caps mine–EXCELLENCE must always be in caps!). If we aren’t wandering around, we don’t have a good sense of what’s happening.

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Face-to-face Report Maximizer Lead Rank 48

Partners in Excellence

NOVEMBER 2, 2018

The “Net Promoter Score,” has been around for a long time. In 2003, Fred Reichheld introduced it in his HBR article: “ One Number You Need To Grow ” The concept of the NPS is simple, you ask a customer: How likely is it that you would recommend our company/product/service to a friend or colleague?

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Promotion Scale Loyalty Video 84

Partners in Excellence

NOVEMBER 13, 2019

Through my own career, I have had a number of “formal mentors.” ” Early in my career, in addition to great managers who coached my day to day performance, I was assigned to very senior executives in my company. These experiences helped me learn and helped me gain broader perspectives about business. I met Kookie at IBM.

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Revelation Hiring Call-back Coaching 83