Angry customer? Why that’s actually good news for you
Selling Essentials RapidLearning Center
JULY 25, 2023
The implication of this state of mind is that these customers haven’t given up on you. His people are up in arms. The blog post and Rapid Learning video module are based on the following scholarly article: Menon, K., Journal of Retailing 80(3):229-37. They still believe you can help them, and they want you to.
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