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Angry customer? Why that’s actually good news for you

Selling Essentials RapidLearning Center

The implication of this state of mind is that these customers haven’t given up on you. His people are up in arms. The blog post and Rapid Learning video module are based on the following scholarly article: Menon, K., Journal of Retailing 80(3):229-37. They still believe you can help them, and they want you to.

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How the ‘Post-Close’ technique can lock in your sale

Selling Essentials RapidLearning Center

But when you bring the contract the following day, he puts on a forced smile and informs you that something has come up. He was genuinely fed up with his current vendor’s inability to make deliveries on time, and decided to give you a chance. 2004) Effects of Witness Preparation on Witness Confidence and Nervousness.

Closing 59
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Sales presentations: Why more ISN’T better when it comes to benefits

Selling Essentials RapidLearning Center

Buyer: “Scalability would be nice, but to be honest with you, we won’t scale up for several years.”. The blog post and Rapid Learning video module are based on the following research studies: Lurie, N. 2004) Decision Making in Information-Rich Environments: The Role of Information Structure. What would be the impact?”.

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Ethical Selling

Pipeliner

The Wall Street Journal reported ongoing sales chicanery at the company, and traced its roots back to 2004 ( American Express Gave Small Business Customers One Rate, Then Secretly Raised It ), July 31, 2018). of a percentage point, according to an email reviewed by the Journal. This is a wake-up call. strong knowledge.

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Loss Aversion: How Top Reps Close More With Psychology

Gong.io

WARNING: THE FOLLOWING ARTICLE DEALS WITH PSYCHOLOGY, THE SCIENCE OF MIND AND BEHAVIOR. . Example #2: You call a millionaire at 5 AM, and you tell her, “I can help you make $20,000 today, but you have to act right now,” She says no thank you and hangs up. This graphic from The Decision Lab sums it up nicely: .

Closing 62
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Do Generational Differences Matter in Account Based Sales?

No More Cold Calling

We worry about what’s going to happen with the Millennials … and all the generations that follow. We get involved, stay curious, mentor others, are passionate, compassionate, creative, confident, collaborative, global-minded, risk takers who continue to push up against our growing edge and know how to hustle.

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Drive Budget Planning with the “IT Hierarchy of Needs”

The ROI Guy

IT as a Cost Center Tracking year over year growth in IT spending over the past decade, we see that growth trends follow the macro-economy, but with rather shorter periods of negative growth. Comparing IT spending versus revenue, we see that since 2004, IT spending as a percentage of revenue has been declining.