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Taking Customer Service from Cost Center to Profit Center

Sales and Marketing Management

retail, restaurants, medical devices, chemicals), I consistently find that what creates loyalty is the absence of perceived risk. Let me illustrate this with some analysis we did a few years ago for an internet retailer: I surveyed approximately 1,000 respondents who had placed an order with our client in January 2014.

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Sales middle managers – what motivates them the most?

Sales Training Connection

The importance of middle managers can be especially significant in industries and fields that value innovation, like computer games, software, consulting, biotech and marketing, according to Mollick. The Becker Hospital Review which shared the results of a 2014 Insigniam study that focuses on middle managers.

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League Leaders: An Interview with Justin Gauthier

Closer's Coffee

I think the idea is catching people’s attention but if you look at videos that are being uploaded to LinkedIn, they aren’t by sales guys, they’re produced by a marketing team. Since the last downturn in 2014, a lot of the older generation has retired. They spend a bunch of money and make a huge production.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

A Vietnamese immigrant, dedicated mother, and seasoned technology executive, Hang Black has an extensive background in engineering, marketing, sales, and entrepreneurship. She holds a BS in Chemical Engineering from the University of Texas at Austin and lives in Los Altos, California with her two children. You are a sales professional.

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