2024 Customer Service Forecasting Industry 
SugarCRM
JANUARY 25, 2024
As we begin to look towards the exciting horizon of 2024, our third annual Customer Breakthrough Awards give us the opportunity to reflect on the amazing things our customers—and partners—are accomplishing as part of the Sugar ecosystem. A company is only as strong as its customers, and this year was a record-breaking one!
SugarCRM
NOVEMBER 28, 2023
As we analyze the CRM trends predictions for 2024 , it’s clear that several factors set this year apart from previous ones. The new 2024 State of CRM Report from SugarCRM is all about that—offering a path forward. Read on to see some of our key findings from 800+ sales, marketing, service, and IT leaders around the world.
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Hubspot Sales
NOVEMBER 22, 2023
As part of our 2024 State of Sales Series , our Sr. Trends Researcher, Max Iskiev anonymously surveyed 1,477 global sales professionals across B2B and B2C industries to unearth the sales trends, opportunities, strategies, and pain points that could impact businesses in the coming year. Where did we get this stat?
SugarCRM
OCTOBER 24, 2023
Generate in-depth customer analysis Hyper-personalize customer interactions to achieve higher levels of CX and boost brand loyalty Generate detailed forecasts Derive new insights based on internal and third-party data Generative CRM: Key Benefits With so much power, companies can take advantage of generative AI’s capabilities in multiple ways.
SugarCRM
OCTOBER 10, 2023
This blog post will explore the various ways in which CRM software development has transformed the way businesses operate and the benefits it offers to organizations across different industries. The Evolution of Modern CRM Software Traditional CRM Systems: In the past, CRM systems were limited by their functionality and customization options.
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