PandaDoc

AUGUST 26, 2020

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. It goes without saying, then, that customer service in the SaaS sector comes with its own distinctive set of challenges. Why customer service matters.

Churn 59

Churn Customer Service Loyalty Customer 59

Zoominfo

DECEMBER 3, 2018

There’s no way around it – prospect and customer data is one of the most valuable assets a B2B organization has access to. Think about it: without accurate information, how can you market, sell, or provide customer service to your target audience? There are two types of list churn to be aware of.

B2B 223

B2B Data Churn Marketing 223

Sales Hacker

FEBRUARY 12, 2021

Automatically rotate leads and create deals using workflows, move deals through the sales pipeline, create tasks, trigger notifications, send email sequences etc. Use custom objects to create complex reports. Track your recurring revenue, upgrades, downgrades, and churn. Key features: Lead nurturing.

Enterprise 84

Enterprise Enterprise CRM NetSuite 84

Apptivo

APRIL 19, 2022

All About Customer Support. What is Customer support? Why is customer support important for business? What is the difference between customer support and customer service? Responsibilities of customer support. Best practices in customer support. Reduces Customer churn rate.

Outsourcing Services 98

Outsourcing Services Customer Churn Retention 98

SugarCRM

AUGUST 3, 2021

Lead nurturing allows users to target prospects with precision at specific points in the buyer’s journey to serve personalized content at large volumes and score leads to set priorities for the sales team. Sugar Serve: Process-Driven Customer Support. The culminating component of excellent CX is customer service.

Infor 26

Infor SugarCRM NetSuite Lead Rank 26

Sales Hacker

NOVEMBER 15, 2017

Complex Sale is a type of sale common in B2B markets involving multiple decision makers, custom service or purchase agreements, and relatively longer sales cycles. Lead Generation. Lead Nurturing. Lead Qualification. Lead Scoring. Deal Closing. Decision Maker. Demand Generation. Direct Mail.

Lead Rank 99

Lead Rank Top of Funnel Ideal Customer Profile Sales Qualified Lead 99

Score More Sales

DECEMBER 16, 2011

Social data such as the number of fan pages, delta of weekly tweets and even areas such as sentiment analysis are not enough to correlate with the contribution of top business objectives, such as churn rate, new qualified leads or sales increases. A social CRM strategy should benefit marketing, customer service, sales and e-commerce.

Lead Rank 172

Lead Rank Lead Scoring CRM Top of Funnel 172