Carew International

DECEMBER 4, 2018

What is Exceptional Customer Service? Our recent examination of the Verizon PR nightmare highlighted the importance and impact of the customer service function. There is nothing simple about human interaction, particularly when one of the humans is a customer with a need, problem or complaint.

Customer Service 42

Customer Service Customer Proposal Direct Response 42

Hubspot Sales

AUGUST 10, 2020

After you make your initial outreach to the contact or gatekeeper, your goal is to establish a meeting or call to keep the conversation going. Ultimately your job is to help your customers solve a problem by implementing your product, and the ability to do so relies heavily on your knowledge and understanding of what you’re selling.

Ideal Customer Profile 142

Ideal Customer Profile Face-to-face Gatekeeper Negotiation 142

Mindtickle

JANUARY 16, 2020

In search of greater levels of sales efficiency and customer engagement, organizations have spent the last 20 years implementing myriad new technologies. The goal of a Sales Readiness platform is to evaluate how capable a customer-facing employee is at engaging a customer or prospect and driving the conversation towards a specific outcome.

Face-to-face 52

Face-to-face Coaching Remedy Sales Enablement 52

Mindtickle

JANUARY 16, 2020

In search of greater levels of sales efficiency and customer engagement, organizations have spent the last 20 years implementing myriad new technologies. The goal of a Sales Readiness platform is to evaluate how capable a customer-facing employee is at engaging a customer or prospect and driving the conversation towards a specific outcome.

Face-to-face 49

Face-to-face Coaching Remedy Sales Enablement 49

Gong.io

JULY 11, 2022

Depending on their role within the team, inside sales reps engage in research, prospecting, email and social media outreach, cold calling, lead nurturing, qualification, demonstration, and negotiation conversations. Note that CSMs are not Customer Service advisors. Number of conversations each day.

Inside Sales 62

Inside Sales Outsourcing Services Hiring Sales Qualified Lead 62

Sales Hacker

JULY 27, 2020

Email marketing is just a way to make friends (and customers) at scale. Every cold email is just a friendly conversation. Having the right energy going into a call, meeting, or email can completely shape the conversations you have. It’s much easier to have a real, happy conversation with a stranger when you’re in a good mood.

Call-back 95

Call-back Email Marketing Up-Sell Groups 95