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Insights on Outbound Conference in Atlanta

Pointclear

Here is what I learned: Jeb Blount – Jeb is the bestselling author of eight books, including " Fanatical Prospecting " , and among the world’s most respected thought leaders on sales, leadership, and customer experience. Sales is NOT customer service.”. Spend more time with fewer prospects.”.

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Why Don’t Companies Want to Talk to Anyone?

Pointclear

Hi, we’re very interested in talking with you; please press 1 for sales and 2 for customer service.” And for goodness’ sake, make sure those who do answer the phone are trained in basic phone etiquette. I called someone I know, but had not spoken to in some months. The result pushed me over the edge in frustration.

Company 140
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Salespeople Must Accelerate Response or Fail

Pointclear

Our customer service experts will help you with those questions.”. In the meantime, the per-seat average cost is $4,900” (which was 10% less than the competitor’s price). The average install time takes a few hours, and we will personally take you on a tour to answer any questions you have.

Proposal 124
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Marketing Automation is Not Marketing Strategy

Pointclear

Marketers thought that the new CRM software would solve their customer service and customer retention problems. Train up your team. And junior staffers need training in strategic marketing thinking. In other words, marketing automation doesn’t work without strategy. Remember ten years ago, when CRM came along?

Marketing 266
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Top sales blogs all sales managers need to follow

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Sales Gravy is the most visited sales specific website and the destination sales training resource for sales professionals across the globe. CustomerCentric Selling Sales Training Blog. CCS® is annually named to Training Industry’s Top Sales Training Companies list. Sandler Training. Sales Gravy. Heinz Marketing.