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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Crush quotas and the competition. Customer retention matters when it is time to renew that contract. It just could be that the key to creating more relevant and valuable customer retention scorecards is to become more externally-focused. Your clients have a revelation for you. Close deals. End of story.

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Salesperson As Entrepreneur

Partners in Excellence

Being an entrepreneur gives one a great source of freedom, great accountability (which great entrepreneurs revel in), and responsibility. Yes, our companies give us quotas and goals, but like great entrepreneurs, we really want to maximize our penetration, share, growth in the territory. Sales is a lot like this.

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Sales And “Product Led Growth”

Partners in Excellence

Customer service, more complete offerings, different sales engagement models, rich partner networks, and other many other things become more important in sustaining growth. We revel in their success, we copy and emulate what they do. Yeah, You're Making Quota, Are You Doing Your Job?