Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. Educate New Customers about How to Use Your Product or Service. Education can be active or passive, synchronous or asynchronous, formal or informal. What Is Customer Retention?

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Babette Ten Haken

JULY 16, 2020

Smart companies like yours focus on getting it right, the first time. Regardless of job titles, pay grades, levels of education, generations, professional disciplines. What happens when everyone understands, together? Selling clients what they really need to get them to where they really need to go.

Hiring 157

Hiring Retention Smart Company Compensation 157

Sales Hacker

AUGUST 28, 2018

How much are companies leaving on the table when these pre-sale questions go unanswered? What’s the impact on customer loyalty when service levels fall below buyers’ expectations? Clearly, companies should work to close this costly gap with professional buyers. Still Thinking B2B vs. B2C? The case for live meetings.

Buyer 80

Buyer B2B B2C Survey 80

Cincom Smart Selling

MAY 8, 2024

Successful interaction with customers can drive business growth, improve customer satisfaction, and strengthen brand loyalty. The Importance of Effective Communication Great customer service is vital for nurturing customer loyalty, spurring organic referrals, and cultivating lasting brand affinity over the customer lifecycle.

Ideal Customer Profile 62

Ideal Customer Profile Top of Funnel Customer Scale 62

Women Sales Pros

JUNE 7, 2019

For companies with sellers who add value, there is strong competitive differentiation and marked customer loyalty. In a time when it is increasingly difficult to have a truly unique product and to sustain it at a truly competitive price, the greatest advantage a company can have is its people.

Lead Rank 103

Lead Rank Lead Scoring Buyer Smart Company 103