Is Net Promoter Score (NPS) still a relevant success metric?
SugarCRM
AUGUST 28, 2020
The NPS metric originated with the business strategist Frederick Reichheld in 2003. In this way, NPS may not necessarily be a direct influencer of business success, but it’s certainly a relevant indicator of future prospects. . Leveraging NPS Metrics with Customer Relationship Management (CRM) Tools. NPS Origins.
Let's personalize your content