7 sales rules of customer loyalty economics
Sales Training Connection
DECEMBER 14, 2012
If people love doing business with you, they become Promoters. They cost less to serve, and they provide constructive feedback. The bottom line – it makes sense to figure out how one can go about creating customers that look like Bain’s Promoters. ©2012 Sales Horizons, LLC. They’re less likely to defect.
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