2018 2019 Customer Service Sales Management 
Sales Hacker
FEBRUARY 8, 2019
The remote sales force and customer service team is officially here. The rise in remote work has created new challenges and opportunities for managers tasked with leading geographically dispersed teams. Sales and customer service teams are not immune to these larger trends. Coordination.
Miller Heiman Group
JULY 8, 2019
Nearly half of American CFOs indicated they believed a recession would hit by mid-year 2020 in a Duke University/CFO Global Business Outlook survey released in June 2019. Last year, the average sales organization saw revenue attainment of 101%, according to CSO Insights, the research division of Miller Heiman Group.
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SBI
AUGUST 22, 2019
Highlighted moments can include calls that managers need to coach reps on, deals that need to be reviewed based on value or risks, and conversations from which others can learn. Recommendations cuts through the noise to find the signal each manager should pay attention to.” Opportunity Management. Sales Enablement.
Miller Heiman Group
JULY 18, 2019
If you suspect it’s the latter, now is the right time to take a step back and review your sellers’ sales skills and methodology alignment. The top 20% of salespeople typically account for more than 50% of an organization’s revenue, according to the CSO Insights 2018 Sales Talent Study. Get Your Data Strategy Right.
Miller Heiman Group
OCTOBER 28, 2019
In part, this is because their experience as consumers has raised the bar, according to the 2018 CSO Insights Buyer Preferences Study. Among other things, the diagnostic evaluates how well sellers and sales managers in your organization: Use a formal process to engage decision-makers. Effectively use call planning tools.
SBI
DECEMBER 4, 2019
With Rekener, Brainshark will provide cutting-edge visibility into sales team activities, behaviors and productivity, helping customers make real connections from improved readiness to increased revenue. That’s the promise of data-driven sales readiness, and we’re thrilled to be part of it. December 4, 2019 — Brainshark, Inc.,
Crunchbase
MAY 14, 2020
In addition to managing an influx of inbound interest, Headlee is also using Zoom to share tips for those seeking jobs in this challenging time. She was also named a LinkedIn Top Sales Voice in 2019, a Sales Hacker Top 10 Sales Ops/Enablement voice, and a Sales Hacker Top 35 Most Influential Women in Sales.
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