The Pipeline ? Reports of the Death of the Salesperson Are Greatly.
The Pipeline
MAY 13, 2011
My presentation, “Customer 2.0, ” focused on how the buyer has changed and has more power than ever before. The new buyer interacts with an organization when he or she is ready (not before), does the vast majority of research online without the vendor’s help, is distracted, and so forth. Buyers buy from people they like (and respect).
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