Remove CRM Remove Customer Service Remove Insurance Remove SugarCRM
article thumbnail

SugarCRM’s 2022 Customer Breakthrough Awards Winners

SugarCRM

The Customer of the Year award celebrates customers who have cultivated a lasting partnership with SugarCRM by achieving significant business impacts using the platform. The CX Innovation award celebrates the Sugar customer pushing the platform’s boundaries to innovate and deliver a better customer experience.

article thumbnail

The Value of Analytics Integrated With CRM: 5 Reasons You Need It

SugarCRM

Without viable customer experience management software that includes analytical capability, you can end up with a lot of disparate information and no real plan on how to build it into a sales machine that supports a robust and consistent revenue. CRM analytics can help. What Is CRM Analytics? 5 Benefits of CRM Analytics.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Your CRM, your choice

SugarCRM

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. But it’s not. Yup, the answer is technology.

CRM 43
article thumbnail

What Is High-Definition Customer Experience (HD-CX)?

SugarCRM

Gartner, the global research and advisory firm, reported in June 2019 that the market for customer relationship management (CRM) software grew 15.6% That’s tremendous growth in just one year, and according to the firm’s research, CRM software is the largest and fastest-growing enterprise software application category.

article thumbnail

Wesley Mission Queensland Overcomes Industry Challenges with SugarCRM

SugarCRM

Ensuring continuous improvement of their services and establishing a growth culture within the organization while meeting consumer needs and stakeholder demands was no longer possible while juggling between Excel sheets and fragmented internal systems. ” Kris S. Doing so helped the company achieve higher engagement within their teams.

article thumbnail

CRM is the Enabler of Customer Experience

SugarCRM

So begins what I believe would be the nightmare of wrangling insurance companies, incessant waiting, securing a replacement rental vehicle, and working with the garage as the non-expert customer to finally receive a repaired car weeks later (if I was lucky). . Behind the Curtain: Traditional CRM isn’t Working.

CRM 52
article thumbnail

How to Make the Most Out of NPS Survey Results

SugarCRM

But one of the major mistakes most businesses make is that they do not pay much attention to the customer feedback implementation process. With the help of right SugarCRM Survey Modules , you can implement a proper automated feedback process. If your score is below 0, the majority of your customers are your critics.

Survey 30