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CRM Is Dead! Long Live CX!

SugarCRM

I was listening today to one of my favorite industry podcasts called CRM Playaz , hosted by two intelligent dudes, Paul Greenberg and Brent Leary. At the front end of the show, they debated the topic of “is it CRM or CX?” Many in the (legacy) CRM industry have recast the sector as the CX industry. Here’s the gist of the debate.

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Using Salesforce to Track Sales Commission: The Pros & Cons

The Spiff Blog

But, then, we experienced another seminal change in business software. Today, we explore the evolution of commission software. Spreadsheets are still, in my opinion, the most successful business software ever created. The second most successful business software, after Excel, is Salesforce ( source ). True, I’m biased. )

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We Drink Our Own Champagne: Cheers to Happy Selling!

Velocify

In my sales career, I have used Goldmine, ACT, Microsoft Access, Siebel CRM, Right Now Technologies, Netsuite and also Salesforce at three previous companies. I remember the struggles I faced daily and was not happy selling with using a traditional CRM (customer relationship management) system to manage my prospects and leads.

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What is Inside Sales (And Why Do You Need It?)

DialSource

Based on these different approaches, these models impact variables such as scheduling, software use, sales environment, etc. As stated by Tom Siebel, CEO of C3.ai, Adding another inside sales rep to your team simply requires another Internet connection, a laptop, phone, and the right software.

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Differentiation, Dissimilarity, Disruption

Partners in Excellence

A great example of this is in the shift from premise/license based software solutions to cloud based solutions. It disrupted not only the software solution providers but also the systems providers.

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TSE 1281: Salespeople Love / Hate Relationship With CRM and How To Get Value From It

Sales Evangelist

Salespeople Have a Love/Hate Relationship With CRMs Almost everyone is using CRM in their businesses for its efficiency in data collection. But truth be told, many salespeople have a love and hate relationship with CRM. CRMs are a place for account, contact, and opportunity information to be stored.

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Holiday Wish 1: On-demand CRM Solutions

The ROI Guy

Wish 1: On-demand CRM Solutions For many businesses looking to turbo-charge their sales and marketing growth, having a managed sales process is important. Implementing the right CRM solution can make or break these initiatives. At the core of this initiative was on-demand CRM. But are these on-demand solutions this hype-worthy?

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