Remove Customer Service Remove Film Remove Software Remove Tools
article thumbnail

Why You Need to Implement Lead Routing [+ How to Do It]

Hubspot Sales

Tools like Clearbit can help pull in data about customer’s company size and value to pre-populate CRM data. Using this data, low-value leads can be handled by self-serve marketing automation (with a human touch provided by customer support teams answering incoming questions). Lead Routing by Use Case or Specialization.

Lead Rank 105
article thumbnail

Meet the Spiff Team: Chapter Eight

The Spiff Blog

After graduating, Samuel’s interest in building models and solving complex problems led him to start his career in software finance and sales operations. With a background as a software engineer and a career in customer success, she is excited for her future at Spiff as a Technical Customer Success Manager.

Meeting 75
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why a Great Knowledge Management System Starts With “Why?”

Lessonly

Enter knowledge management tools. Why isn’t there a great place to store all the information customer service and sales reps need to best help their customers and prospects? We’re squarely in the “how” and “what” phases of developing our knowledge management system software. Oh, hey Kindle. “Why

System 29
article thumbnail

8 Creative Sales Prospecting Ideas You've Never Tried Before

Hubspot Sales

If you have the resources, Cate also recommends filming a short video. Give them a valuable piece of content in exchange for their name and email address, or ask them to schedule a time on your calendar to talk using a tool like Meetings. Maybe she is the director of HR at a mid-size software company. Form strategic alliances.

article thumbnail

The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

An expert in both sales, sales management, and proactive customer service, Pancero focuses exclusively on B2B selling where products are relatively high-priced and complicated to sell. Sales for Life also has a series of videos featuring social selling tools, including HubSpot Sales. 15) Jennifer Gluckow. 20) MHI Global.

Channels 112
article thumbnail

Product Knowledge: How to Train Sales on the Thing They're Selling

Hubspot Sales

Customizations: Sales reps should be trained on how a product can be customized for the customer’s situation. It’s important to know how a product fits in the customer’s world, no matter their circumstances. Solve for the customer. Sales reps should be trained in solving for the customer.

Hiring 127
article thumbnail

Understanding Sales: A Total and Comprehensive Guide to Unlocking Success

Vengreso

I’ve spent 25 years in the industry, starting at the age of 19 years old when I got my first big break as a telemarketer (now called SDR) at a software organization. For those of us that are over the age of 45, we likely remember the 35mil film we used to take to various stores for processing. Account Executive.

Hiring 40