Carew International

DECEMBER 4, 2018

What is Exceptional Customer Service? Our recent examination of the Verizon PR nightmare highlighted the importance and impact of the customer service function. There is nothing simple about human interaction, particularly when one of the humans is a customer with a need, problem or complaint.

Customer Service 42

Customer Service Customer Proposal Direct Response 42

The Sales Hunter

JUNE 5, 2013

What parts of your sales process are you still using that your customer couldn’t care less about? What percentage of my customers have done research on the internet before meeting with me? Is the information that customers are gathering from the internet accurate or not accurate? If so, how is the customer responding?

Customer 250

Customer Direct Response Selling Skills Motivation 250

Hubspot Sales

AUGUST 10, 2020

Having foundational sales knowledge means understanding each step of the sales process used by your organization to convert customers. You must know what steps an individual takes to go from lead to customer, and what your role is in supporting that process. Communication Skills. What does that mean? Prospecting.

Ideal Customer Profile 142

Ideal Customer Profile Face-to-face Gatekeeper Negotiation 142

Partners in Excellence

JUNE 25, 2018

The obvious answer is, “Duuugggh Dave, it’s Sales Enablement……” But if you think about it, sales enablement is about helping our sales people achieve the highest levels of performance/productivity in executing our business strategies in the face of the customer.

Sales Enablement 63

Sales Enablement Lead Gen Lead Rank Maximizer 63

Mindtickle

JANUARY 16, 2020

In search of greater levels of sales efficiency and customer engagement, organizations have spent the last 20 years implementing myriad new technologies. Ideally, all customer-facing employees should have the skills, knowledge, and behaviors to deliver positive and engaging customer experiences.

Face-to-face 52

Face-to-face Coaching Remedy Sales Enablement 52

Mindtickle

JANUARY 16, 2020

In search of greater levels of sales efficiency and customer engagement, organizations have spent the last 20 years implementing myriad new technologies. Ideally, all customer-facing employees should have the skills, knowledge, and behaviors to deliver positive and engaging customer experiences.

Face-to-face 49

Face-to-face Coaching Remedy Sales Enablement 49

Gong.io

JULY 11, 2022

Inside sales teams use phone, email, video, and social media messaging to sell to potential customers. . Performing research on potential customers to determine initial fit. Managing referrals from existing customers. Upselling and cross-selling to existing customers. CSMs (Customer Success Managers).

Inside Sales 62

Inside Sales Outsourcing Services Hiring Sales Qualified Lead 62