Customer Customer Service Prospecting SME 
Babette Ten Haken
AUGUST 23, 2018
Do you have a customer retention scorecard? Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And your own performance is measured and compared with the ratings customers provide on a quarterly basis. After all, they are hired, and compensated, to go out there and hunt prospective clients.
Pipeliner
MAY 19, 2020
Effective e-mail marketing entails that you know your market and how and when they like being talked to so you can convince them properly to make a purchase and give them good customer service that keeps them coming back for more. As an SME, you have a very personal relationship with your customers. THE NITTY GRITTY.
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Babette Ten Haken
JANUARY 7, 2019
Your customers will try to evaluate your storytelling credibility. Especially if the customer stories you tell seem too good to be true. Yet, each time she either sent that story to current or prospective clients, or told that story to them herself, she fell short of being convincing. Learn how to better serve your customers.
Salesmate
AUGUST 19, 2020
We fundamentally believe that these awards are a true testament to our customer’s trust in Salesmate to grow their business. “We are delighted to receive these recognitions and are deeply thankful to our customers for their loyalty and raving reviews.”, ”, said Samir Motwani, the CEO of Salesmate.
Babette Ten Haken
AUGUST 20, 2018
Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Yet, these bold, splashy stories, which our marketing departments love, leave the customer’s biggest question unaddressed: “Will you forget about taking good care of me, once I sign the contract?”. In the complex Industry 4.0
Babette Ten Haken
DECEMBER 3, 2018
When we sell to them, design for them, implement solutions or engage in customer service activities. Initially, we are excited to do business with these clients, even if they already are existing customers. After all, the prospect of turning new business into repeat business means we bring value to their business tables.
Babette Ten Haken
DECEMBER 6, 2018
Have you ever found yourself in a situation where prospective or current clients asked you: “So just how did you do that?” More focused on customer acquisition than customer retention. And lacking an experiential impact that gives potential and current customers an inside view on just how it is to work with you.
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