Babette Ten Haken

AUGUST 23, 2018

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard. Customer retention matters when it is time to renew that contract.

Retention 154

Retention Customer Revelation Loyalty 154

Babette Ten Haken

MAY 21, 2020

And another revelation here: our business ecosystem has been continuously changing for at least the last decade. Ready to develop your own, distinctive pre-sales strategy that incorporates post-sale client retention: delivered both virtually as well as in-person? Why continue to reinforce a culture of post-sale client abandonment?

Revelation 141

Revelation Face-to-face Retention Distribution 141

Babette Ten Haken

SEPTEMBER 12, 2018

Those accomplishments, honors, certifications, academic degrees in which we revel. Did you know that my keynotes and workshops are tailor-made for the professional peacocks in your life? Are we a bit too devoted to and obsessed by our professional labels? The awards we collect. The Top List of This or That we are on.

Ideal Customer Profile 131

Ideal Customer Profile Positioning Customer Epiphany 131