The Sales Hunter

FEBRUARY 12, 2013

After the customer has placed their order and everything is set in motion, you should reach back out to the customer and follow-up with them first to give them a status update, and second to explore for more sales. You’re a salesperson and you sell software systems. Let me give you an example.

Follow-up 185

Follow-up Up-Sell Motivation Software 185

The Sales Hunter

JULY 18, 2013

Failing to follow-up. Ignoring the customer. Trying to prove the customer is wrong. There are two simple questions we all need to ask ourselves: How is my follow-up? How much time does the customer do the talking compared to me? ” Copyright 2013, Mark Hunter “The Sales Hunter.”

Cold Calling 241

Cold Calling Customer Service Consultative Selling Selling Skills 241

The Sales Hunter

MAY 8, 2013

I’m always fascinated when I talk to salespeople who are so intently focused on their product or service that they lose sight of what the product or service actually means to the customer. This goes way beyond “benefits” of what you sell. What does your customer truly want?

Customer 224

Customer B2C Customer Service Selling Skills 224

The Sales Hunter

JULY 25, 2013

I can’t recall more than twice when the customer did any talking, and both of those times were on totally unrelated subjects — the weekend and the weather. One word sums up what I heard in this salesperson’s approach: Pathetic! Follow-up on each comment made by the customer. Secure a next step.

Cold Calling 217

Cold Calling Selling Skills Customer Service Consultative Selling 217

The Sales Hunter

APRIL 30, 2013

Think 2 days, 2 weeks and 2 months as your rule for following up. Each contact you make is designed to help you move from thanking the customer for their business to securing more business. You also want to begin building more on needs the customer might have. Copyright 2013, Mark Hunter “The Sales Hunter.”

Customer 269

Customer Cold Calling Customer Service Consultative Selling 269

The Sales Hunter

JULY 11, 2013

What I mean by this is to be asking follow-up questions on what the customer shares with you. View the customer as if you were peeling an onion. If you strengthen your skills in using follow-up questions, in time you get to the information you want. Copyright 2013, Mark Hunter “The Sales Hunter.”

Cold Calling 204

Cold Calling Consultative Selling Follow-up Selling Skills 204

The Sales Hunter

AUGUST 22, 2013

While email isn’t an exclusive tool, it is a great tool to follow up with a prospect after you’ve met them. Second, it allows you to engage the customer, because you’re now sharing with them a question or comment about something that interests them. Copyright 2013, Mark Hunter “The Sales Hunter.”

Selling Skills 206

Selling Skills Motivation Customer Service Follow-up 206