Understanding the Sales Force

JULY 10, 2023

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

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Customer Wireless Customer Service Call-back 156

Sales Hacker

FEBRUARY 8, 2019

The remote sales force and customer service team is officially here. employees reported working remotely all or some of the time in 2017, compared to just 23 percent in 2015 and 19 percent in 2003 , per the Bureau of Labor Statistics. Sales and customer service teams are not immune to these larger trends.

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Customer Service Lead Rank Lead Scoring Guidelines 64

Babette Ten Haken

MAY 21, 2018

Ultimately, customer base triage indicates lack of preventive, predictive and prescriptive strategies and processes to anticipate customer needs. Download this white paper to discover the top 5 negative customer retention scenarios. First, performing customer base triage raises a red flag. is available on Amazon.

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Customer Pivotal Retention How To 51

Babette Ten Haken

SEPTEMBER 13, 2018

The upcoming changes in the ISO 9001:2015 standard for Quality Management Systems mandate a more holistic perspective of how we work. Lead a more collaborative, engaged and profitable workforce relentlessly focused on customer success and customer retention. Develop Industry 4.0

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Ideal Customer Profile Face-to-face SME Hiring 73

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Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

Top of Funnel

SBI

AUGUST 22, 2019

This can negatively impact a rep’s growth, quota and even retention at the company since 60% of sellers say they’ll leave an organization if their manager is a poor coach.” “The reality is most sales managers’ days are filled to capacity, which pushes all coaching to the bottom of the priority list. About Chorus.ai.

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Coaching Hiring SAP Lead Rank 57

Circleback

JANUARY 30, 2018

A robust data strategy can help businesses make more accurate decisions, enhance efficiency, improve customer service and determine new opportunities. It has become common to see business cards titled Chief Client Officer or Chief Customer Officer. In addition, content is becoming a popular way to reach customers.

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Trends Account Based Marketing Social Media Face-to-face 20