Babette Ten Haken

SEPTEMBER 17, 2018

Do we really understand the difference between customer service delivery and customer experience delivery? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility.

Customer Service 229

Customer Service Ideal Customer Profile Customer Face-to-face 229

Babette Ten Haken

SEPTEMBER 24, 2018

Then again, when customer conversations stray dangerously close to the constraints of what is comfortable, why not at least pursue what just might be possible? When your sales CRM tells you what the next step to close the customer should be, do you ever ask yourself whether this step makes sense? If not today, tomorrow?

Ideal Customer Profile 221

Ideal Customer Profile Retention Strategy SME 221

Highspot

JANUARY 19, 2022

Sales training programs are often like that — but they don’t have to be. When done right, they can improve your team’s performance and help you move closer to your sales goals. Why sales training is important. The different types of sales training programs. The 15 best sales training programs.

Training 92

Training Lead Rank Hiring Course 92

Sales Hacker

AUGUST 28, 2018

Related: 5 Painful Mistakes That Are Crippling Your Customer’s Buying Experience. In the world of B2B sales, the conventional thinking has become especially stark. How and when do buyers want to engage with providers of goods and services, and are there unique preferences for B2B vs. B2C purchase scenarios?

Buyer 79

Buyer B2B B2C Survey 79

Product Management University

MAY 24, 2021

This is where B2B and B2C product management completely diverge. It begs the question, how are you going to help customers eliminate their silos if your product teams are working in silos of their own? The post 3 Tiers of Customer Value in the Product Management Maturity Model appeared first on Proficientz.

Customer 98

Customer ROI B2C Retail 98

Babette Ten Haken

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success. Social Communication is not permission to Sell.

Ideal Customer Profile 71

Ideal Customer Profile Retention SME Hiring 71

Sales Evangelist

MARCH 12, 2019

Sales differentiation helps salespeople win more deals at the price point they want, and today Lee Salz talks about building a framework that will allow you to personalize your sales. Sales reps in every industry must differentiate themselves in today's market. It's crucial for sellers to have room to "color" the sales process.

Trade Show 40

Trade Show B2C Face-to-face Buyer 40