Study: Trainees learn better from success, not failure
Selling Essentials RapidLearning Center
OCTOBER 21, 2020
In one, telemarketers at a call center were asked questions about customer service and their answers evaluated. This blog entry is based on the following research study: Eskreis-Winkler, L., Recent research out of the University of Chicago’s business school suggests that this is the case. and Fishbach, A.
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