Fear And Loathing: The Sales And Marketing Technology Stacks

Partners in Excellence

It seems Dreamforce has become the magnet for all the sales and marketing automation suppliers to trot out their shiny new toys and releases, enticing us to buy. I have dozens of people reaching out, wanting to introduce me to their latest greatest technologies oriented at helping sales and marketing professionals. The goal of all these systems is, theoretically, to help sales and marketing professionals. Dialers, call management, call recording, call monitoring, reporting.

Training Talks—The Future of Contact Centers: A Chat with Fred Stacey

Lessonly

In the process of putting together The Better Work Guide, Lessonly’s VP of Marketing, Kyle Lacy talked with Fred Stacey, General Manager of Cloud Contact Center Search,Outsource Consultants. With a background in call center leadership and consulting, Fred has experienced the evolution of customer service. For example, when leaders do live call monitoring, they need to listen for inflections in voice and tone.

Best Business Phone Systems: 35+ Tools to Keep You Smilin’ and Dialin’

Sales Hacker

We’ve thoroughly researched the best business phone systems in the market today and narrowed it down to the top 35+ here. But even as technology has changed, the need for a way to make voice calls still remains. All Call Technologies. Best for: Call centers.