SugarCRM

JANUARY 17, 2023

Over the past three decades, Sugata has worked for companies like Honeywell, Phillips, and Dell, building global teams across direct and indirect channels. Sugata has a unique specialty in solving complex industry problems that create new business opportunities through channel ecosystems, which led him to found his company ZINFI in 2008.

Channels 49

Channels Lead Rank Networking Ideal Customer Profile 49

SugarCRM

FEBRUARY 21, 2018

AI is the buzzword du jour and everyone in every industry is jumping aboard the AI train. CRM vendors are no different: Over the past year, numerous CRM vendors (full disclosure: including SugarCRM) have introduced AI components into their product offerings. Sure, AI-related technologies will play a big role in the future of CRM.

CRM 47

CRM Face-to-face Vendor SugarCRM 47

SugarCRM

MARCH 15, 2022

Beyond these channels, customer self-service allows your users to find support on their own with on-demand resources like knowledge bases, FAQs, discussion forums, portals, and even AI-supported chat through bots. Training and demos. Make it easy for customers to find support by offering multiple channels to reach your team.

Customer 48

Customer How To Customer Service Knowledge Base 48

SugarCRM

APRIL 19, 2022

Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. consumers now expect it. As consumers grow more mobile-dependent and want answers fast, they seek self-service methods over live agents to get what they need. Training and demos.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

SugarCRM

APRIL 7, 2022

At the click of a mouse, consumers can get a full 360-degree review on a service or product they desire, browsing competitors, company reviews, and markets—all at record speed. The pandemic put the kibosh on in-person sales meetings and fueled a rise in the adoption of digital channels for sales interactions.

Ideal Customer Profile 52

Ideal Customer Profile Lead Rank Lead Scoring Face-to-face 52

SugarCRM

DECEMBER 3, 2019

From customer service training to case management tools, so much of what we do today is centered around preventing problems and avoiding miscommunication. Because your customers are interacting with your company across a wide variety of channels. appeared first on SugarCRM. What Is the Customer Service Recovery Paradox?

Customer Service 34

Customer Service Lead Rank Customer Lead Scoring 34

SugarCRM

JULY 4, 2023

In this scenario, all trained agents can quickly become call center representatives without leaving their desks. Besides, although digital channels are growing in popularity, many customers still prefer calling when encountering product or service issues.

Customer Service 26

Customer Service Software Software Ideal Customer Profile 26