SugarCRM

JUNE 1, 2023

Sofia University is California’s leader in transformative, transpersonal education. Why Did Sofia University Choose SugarCRM? Having past familiarity with SugarCRM and being happy with the results, Ashley reached out to schedule a demo and see how much has changed in the platform since 2017.

CRM 26

CRM SugarCRM Marketing Lead Gen 26

SugarCRM

MARCH 15, 2022

Creating the best customer support center gives you insight into who your customers are, how they use your products and services, how your offerings can improve, and so much more. Customer Support vs. Customer Service: Are They the Same? Customer support is one part of the customer service umbrella.

Customer 48

Customer How To Customer Service Knowledge Base 48

SugarCRM

APRIL 19, 2022

Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? Choose their preferred method of service.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

SugarCRM

DECEMBER 9, 2021

Just like new prospects, existing customers have a life cycle, and it’s imperative to keep them engaged throughout it. With the endless outlets and communication channels available, there’s no excuse for not keeping your existing customers happy and enthused. They’re a Support Channel for Your Business. They Change Minds.

Social Media 26

Social Media SugarCRM How To Webinar Metrics 26

SugarCRM

NOVEMBER 24, 2021

The German news agency Deutsche Presse-Agentur GmbH was chosen for excellence in driving sales personnel adoption of the Sugar platform, excelling in stakeholder management to educate and align business processes for improved business outcomes. Integrating digital channels helped increase lead conversion rates (from 1.2

Customer 26

Customer Nonprofit Automotive Campaigns 26

SugarCRM

NOVEMBER 30, 2021

Train and motivate employees who have direct customer contact to request updates at each customer encounter. This includes call center personnel, customer service, salespeople, and distributors. Set up a triggered sequence of nurturing messages using a variety of media channels. Plan for Measurement.

Lead Rank 49

Lead Rank Top of Funnel Lead Scoring Strategy 49

SugarCRM

MAY 6, 2021

Traditionally, organizations viewed the customer experience as the responsibility of customer service, but that has changed with a shift in customer attitude, generated by technology and vendor options. The market is changing rapidly to keep pace and broadening the idea of the customer experience to the entire team.

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Ideal Customer Profile Customer Lead Rank Lead Scoring 47