Nutshell

DECEMBER 7, 2023

From customer service and data analysis to research and writing, there are plenty of tools to help streamline the process. For example, a customer service AI chatbot can assist your team — and your customers. Jasper AI also offers an API for you to add their AI services to your platform.

Top of Funnel 54

Top of Funnel Customer Service Lead Rank Ideal Customer Profile 54

Nutshell

APRIL 23, 2020

According to a 2018 report from NewVoiceMedia , 67% of customers are willing to switch to a competitor because of poor customer service. What’s more, the same report found that businesses lose up to $75 billion a year due to poor customer service. This makes sustained growth nearly impossible for your business.

Churn 71

Churn Hiring Lead Rank Lead Scoring 71

Allbound

SEPTEMBER 12, 2018

Whether you’re a freelancer or an agency, they offer a wide variety of perks , including discounts on products and services from leading software companies. Atlassian makes collaboration tools for teams of all sizes, including the popular issue management tool Jira and knowledge base tool Confluence.

Commission 112

Commission Referrals Hubspot Marketo 112

Zoominfo

JUNE 24, 2018

Build an online knowledge base: A Forrester Research study shows customers make the most frequent use of knowledge bases compared to other self-service channels ( source ). But what is a knowledge base, exactly? Reward loyal customers. Loyal customers are extremely valuable.

Customer 133

Customer Social Media Discount Knowledge Base 133

SugarCRM

FEBRUARY 22, 2024

Ideally, you should include the following in your analysis: The educational resources you have available for your customers. Is it through a Knowledge Base? At which point in their journeys do customers receive those resources? Customer onboarding is critical for companies that offer discounted or even free trials.

Education 26

Education Churn Lead Rank Follow-up 26

Sales Hacker

DECEMBER 8, 2017

Conversational Intelligence like Gong, Chorus, ExecVision and Sales Coaching tech like Xvoyant are interesting because they don’t just tell you what needs fixing, they tell you how to fix it based on historical data points. AI makes good reps great, great reps exceptional, and crappy reps even worse. Actionable Tip: Integrate. Consolidate.

Trends 96

Trends Outsourcing Services Top of Funnel Account Based Marketing 96

Sales Hacker Training

MAY 29, 2020

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. According to a report by American Express , more than half of all Americans have scrapped a planned purchase because of bad service. Let’s get started!

Customer 89

Customer Social Media Twitter Churn 89