Lessonly
AUGUST 9, 2021
This is what most people think of when they think of customer service. I’m here to tell you that this is what it feels like some days, but in my almost 10 years of customer service experience, it’s way more than that. The customer is always right, view page 135 of your customer service training manual.” ) Sound familiar?
Sales and Marketing Management
MARCH 19, 2018
These tips can help your sales team remedy below-the-surface mistakes and generate more business in the long run. Creating a service-level agreement can help solidify the roles of both parties so each knows its exact responsibilities. 4 Ways to Fix These Problems and Generate More Leads.
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MTD Sales Training
AUGUST 21, 2012
The Doctor thoroughly examines the patient (prospect), carefully diagnosis the illness (needs) and prescribes a remedy (solution). The Genie is an expert in after-the-sale customer service and building client loyalty. The Genie’s unyielding commitment to satisfy the customer eliminates competition and makes price a non-issue.
Hubspot Sales
MARCH 19, 2022
Identify the needs of your potential customers. Now, it's time to focus on the "who." — after all, businesses can't exist without customers. Don’t forget to take into account where your potential customers spend their time. Pin down what, exactly, makes your product unique, and go from there. Become the expert.
Lessonly
JANUARY 26, 2020
Consistent time should be set aside for employees to identify where their greatest needs are, where their knowledge gaps lie, and where they can apply training to remedy those things. Building a world-class customer service team takes both learning and practice, and Lessonly helps teams do both. Grit and consistency.
Zoominfo
SEPTEMBER 24, 2019
If they don’t receive timely answers to their questions, or speak with a rude or unprepared sales rep, they won’t view your company as one that values its customers. You overpromised: The product was what they expected, but they didn’t receive the exact results you promised during your pitch. Customer service follow up.
Zoominfo
OCTOBER 5, 2021
If they don’t receive timely answers to their questions, or speak with a rude or unprepared sales rep, they won’t view your company as one that values its customers. You overpromised: The product was what they expected, but they didn’t receive the exact results you promised during your pitch. Determine the source of the problem.
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