Sales and Marketing Management

SEPTEMBER 6, 2019

From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. What’s Next for Customer Service? You’ve Got Mail!

Social Media 184

Social Media Outsourcing Services Customer Service Media 184

Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. Pretty simple, right?

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Sales Hacker

AUGUST 28, 2018

The case for live meetings. Clearly, companies should work to close this costly gap with professional buyers. When asked about the value of live meetings: 88% of B2B buyers, on average, said it’s important to have live meetings or appointments with a company they may buy from. Top 3 Key Takeaways.

Buyer 79

Buyer B2B B2C Survey 79

Sales and Marketing Management

JUNE 1, 2018

An avid fan of Pixar movie studios, Richards has FluentStream experimenting with graphics, stories and even an anthropomorphized rat that chews through a main cord and knocks out a customer’s communications system to reinforce FluentStream’s message of high-quality, personalized customer service.

Marketing 226

Marketing Telemarketing Scale Education 226

Klozers

JUNE 5, 2014

Customers From Hell can cost your business dearly if they choose to use the internet and Social Media to promote their stories of discontent. Whilst it may be impossible to completely eliminate Customers From Hell, it certainly makes sense to do as much as we possibly can, to reduce the numbers. . 4) Track Service Data.

Ideal Customer Profile 50

Ideal Customer Profile Customer Social Media CRM 50

Cincom Smart Selling

MAY 8, 2024

Successful interaction with customers can drive business growth, improve customer satisfaction, and strengthen brand loyalty. The following sections explore the importance of effective customer communication and key strategies for success. Share special offers and implement loyalty programs to nurture brand advocates.

Ideal Customer Profile 62

Ideal Customer Profile Top of Funnel Customer Scale 62

Sales Hacker

JUNE 23, 2020

So, it’s a really important conversation, particularly now, as so many companies are focused on how to keep your customers, how do you engage your customers in the right way. With limits on in-person meetings, it’s even more important to double down on your digital selling strategy. I appreciate it, Sam.

Customer 67

Customer Churn Lead Rank Scale 67