Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. Although new sales are important, smart companies also focus on retention. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. Pretty simple, right?

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Sell Integrity

NOVEMBER 23, 2020

Research by Zendesk , for example, shows that superior customer service directly impacts purchasing decisions, buying behaviors and long-term revenue. And a study by Forrester found that customer experience-driven businesses grew revenue 1.4x faster and increased customer lifetime value 1.6x

Strategy 117

Strategy Customer Loyalty Coaching 117

Sales Hacker

AUGUST 28, 2018

B2B buyers reported a significant need for improved engagement with seller companies. Buyers are specifically looking for ways that make it easy for them to connect and interact with a knowledgeable resource prior to making a purchase. Difficulty scheduling meetings or reaching a company representative. Is Anybody Home?

Buyer 79

Buyer B2B B2C Survey 79

Factor 8

AUGUST 8, 2019

You may see them termed as “Renewal Reps” but with the sky-rocket maturation of the SaaS industry, smart companies have their eye on more than just renewals. Their reps are charged with adding more users, selling upgraded packages with more features, and securing longer-term contracts.

Inside Sales 31

Inside Sales Hiring Lead Rank Top of Funnel 31