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The Adapter’s Advantage: Jon Ferrara on Building Customer Relationships

Allego

He’s best known as the co-founder of GoldMine Software Corp, one of the first customer relationship management (CRM) platforms for small- to medium-sized businesses (SMBs). In 1999, Goldmine was acquired by FrontRange. Ferrara is an advisor to multiple start-ups and established companies.

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Seven Things That Could Be Hampering Your Business Success Right Now

Smooth Sale

Whether it’s slow servers that test your staff’s patience or ancient POS systems that leave customers tapping their toes in frustration, your tech needs to keep up with the times. BizCatalyst360 Presents a life, culture, and biz new media digest as a hub of creative expression and personal growth.

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Science-Based Sales Techniques to Help You Hit Your Quota

Autoklose

Don’t hesitate to present yourself as their mentor – someone who has all the right resources and tools to help them take the bull by the horns. Every Nike campaign tells a story of those who try and never give up, only to finally overcome their challenges and succeed. Do that by sharing your customer success stories.

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How to Accelerate Sales in the midst of Uncertainty

Showpad

A crisis, by nature, disturbs the playing field, opening up new opportunities, weeding out outdated practices and forcing executives to take a harder look at core competencies. Now’s the time to rip up old playbooks and either pivot aggressively or double down on existing differentiators. Marketing alignment. Strengthen human capital.

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Podcast 112: Transparency in Sales with Todd Caponi

John Barrows

Follow the podcast: Subscribe on iTunes. The first time we tried it was with Calvin Klein up in New York. He opened up everything about their situation and what was needed, not needed and budgets. And we only use logic to back it up. Logic is only used to back up a feeling or emotion. Transparency in sales.

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Effective Strategies on How to Upsell a Product Successfully

LeadFuze

This genius strategy involves convincing your existing customers to level up and buy the deluxe version of what they already love. Invest in training your sales team to communicate effectively and show empathy towards customers’ needs. The scroll trigger pops up when visitors have scrolled a certain percentage of your page.

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How to Create a Structured Coaching Program for New Sales Reps

Mindtickle

However, traditionally sales coaching more often than not ends up being a one-size-fits-all pep talk focusing on what formula worked for the manager when they were a sales rep. I recommend introducing coaching after you have trained and tested the knowledge of your new hire. Following the sales process.