The Evolution of CRM: What’s Next?
Miller Heiman Group
OCTOBER 1, 2018
The first major wave of computer-based CRM hit in July 1993, led by Tom Siebel, who designed the landmark on-premise CRM product, Siebel Systems. Instead of revealing my thoughts on the next era of CRM here, I invite you to read Miller Heiman’s newest featured resource, “ From Analogue to Augmented Intelligence.”
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