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Renewing Customers or Retaining Them? Tactics or Strategy?

Babette Ten Haken

Ask employees where they fit into the renewal versus retention equation. When I speak to sales audiences about customer retention, their expectations are that I will provide them with clever tools and tips on renewing customers, so they can meet quota. That is an old-school, siloed approach to customer retention.

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Customer Success Storytelling leverages Customer Experiences

Babette Ten Haken

Considering how connected everything and everyone is to each other and software and machine interfaces, that’s a lot of stickiness to stick close to. These stories are about people, software and machines making a small difference with a big impact. Babette’s playbook of collaboration tools, Do YOU Mean Business? ,

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3 Industry40 Soft Skills catalyze Personal Development and Leadership

Babette Ten Haken

or #Industry40) business environment includes processes, software interfaces, equipment and machinery and people. In my work with clients who are wrestling with digital transformation for business growth, the machinery and software collaborate far better than their human co-workers. Seamlessly. Interoperably. Develop Industry 4.0

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Sales Training Programs: 3 Best Approaches to Increase Your Sales

LeadFuze

Sales training programs are important because they can help increase sales, retention, and revenue. They’re very effective because they give employees the tools and training to succeed. The rise of the SME salesforce. Why are Sales Training Programs Important. A few sites like ChannelEQ.co

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How to Build a Sales Training Program & Evaluate Its Impact

BrainShark

That being said, there are tools and best practices you can use to speed up the process. The problem is that a lot of sales training tools only support online tasks (such as video trainings or quiz assessments). Let SMEs add voiceover to increase the credibility of training materials. How is your organization structured?

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Sales enablement: what is it, and how does it work?

Close.io

Best sales enablement tools to automate the process. ? Ensures tech adoption : Whether it’s your CRM software, email tools, or anything else, sales enablement ensures that reps adopt and continue to use the tools and tech purchased by the company. Train sales reps directly in the sales enablement tools they’ll be using.

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Artificial Customer Conversations beget Artificial Customer Experiences

Babette Ten Haken

Listening strategies and tools for the voice of the customer can produce skewed insights. Consider the machine, as well as software interface interoperability. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Simply because of where, and to whom, your organization is listening.