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Why do Organizations have Competing Customer Retention Cultures?

Babette Ten Haken

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. First, competing customer retention cultures are sustained within traditional departmental silos and business models.

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Why Your Post Sale Teams really own Customer Retention

Babette Ten Haken

You have a nagging feeling that your post sale teams really own customer retention. When post sale teams are disconnected from customer retention, here’s what really happens. Sellers leave customer experience, customer success and customer retention in the hands of basically everyone else in the organization. Contact me.

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Social Communication is not ever Permission to Sell

Babette Ten Haken

leadership and communication skillsets, tools and strategies for today’s and tomorrow’s digitally transforming industries. Lead a more collaborative, engaged and profitable workforce relentlessly focused on customer success and customer retention. She is a member of SME, ASQ, SHRM and the National Speakers Association.

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Compelling Client Stories are We Stories not Me Stories

Babette Ten Haken

That’s what One Millimeter Mindset is all about: professional success and employee and client retention. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Her playbook of communication tools and methods, Do YOU Mean Business? Based on co-created We Stories. Are you ready? is available on Amazon.com.

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Renewing Customers or Retaining Them? Tactics or Strategy?

Babette Ten Haken

Ask employees where they fit into the renewal versus retention equation. When I speak to sales audiences about customer retention, their expectations are that I will provide them with clever tools and tips on renewing customers, so they can meet quota. That is an old-school, siloed approach to customer retention.

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Ready for a Customer Experience Mid Year Blog Post Review?

Babette Ten Haken

And is this inconsistency reflected in the rate of customer churn and customer retention, mid year? I do not need to be reminding you of best practices in customer experience and customer retention. So much for customer experience and customer retention mea culpa. Or is your track record inconsistent? Let’s all B-R-E-A-T-H-E.

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Why Exit Interviews provide a Customer Experience Reality Check

Babette Ten Haken

Many changes were made, which resulted in higher quality output and improved customer experience and customer retention. Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. is available on Amazon.

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